Refund policy

Return Policy

Because all DTF transfers are custom-made to order, we do not offer refunds or exchanges unless the item you receive is proven to be defective or incorrect.

Faulty or Incorrect Items

If your order arrives damaged, defective, or incorrect, we will gladly provide a free replacement, including shipping costs, as long as the following conditions are met:

- The claim must be submitted by the original purchaser within 7 days of delivery

- You must provide clear photos or a video clearly showing the defect, damage, or incorrect item

- Claims submitted after 7 days or by third parties (including customers, resellers, or end users) will not be accepted

We reserve the right to review and verify all claims before issuing a replacement.

Limitation of Liability

PenguinkTransfers shall not be held liable for any indirect, incidental, consequential, or special damages. This includes, but is not limited to:

- Business interruption

- Lost profits

- Loss of goodwill

- Damages resulting from the use, misuse, or inability to use our products

Our total liability is strictly limited to the value of the original order placed directly with PenguinkTransfers.

We do not accept responsibility for any costs, damages, or claims involving:

- Third parties

- End users

- Resales

- Downstream use of our products

All DTF transfers are custom-produced, and final results depend on your equipment, materials, pressing method, and garment choice. It is the buyer’s responsibility to:

- Use correct press settings

- Ensure garment compatibility

- Follow proper care instructions

We cannot guarantee results when products are used outside our recommended guidelines.